TERMS OF SERVICE

1. Who We Are

Taxi Claims Scotland (“we,” “us,” “our”) is a trading name operating from Office 101, 171 Maxwell Road, Glasgow, G41 1TG, Scotland, UK. We provide non-fault accident management, replacement vehicle services, and associated claims-handling support for licensed taxi and private hire drivers.

2. Acceptance of Terms

By using this website (www.taxisclaims.com) or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, please do not use this website or our services.

3. Our Services

We provide the following services to eligible licensed taxi and private hire drivers in Scotland:

• Same-day licensed replacement vehicle provision following a non-fault road traffic accident
• Accident recovery and vehicle storage
• Authorised taxi and private hire vehicle repairs
• Claims management and insurer liaison on your behalf
• Referral to personal injury legal panel (on a No Win, No Fee basis)
• Maximum loss recovery including lost earnings claims

Eligibility for services is subject to assessment of your individual claim. We reserve the right to decline any request for services at our discretion.

4. No Upfront Cost — How It Works

Our services are provided at no upfront cost to you where your accident was determined to be non-fault. Costs are recovered from the at-fault driver’s insurance company. By engaging our services, you authorise us to pursue recovery of all reasonable costs from the at-fault insurer on your behalf. In the event recovery is unsuccessful, we will notify you and discuss next steps before any cost liability is passed to you.

5. Your Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your accident and vehicle
• Hold a valid licence to drive the replacement vehicle provided
• Maintain the replacement vehicle in the same condition it was delivered
• Report any damage to the replacement vehicle to us immediately
• Return the replacement vehicle promptly when your own vehicle is repaired or the claim is resolved
• Co-operate fully with our team and any legal panel throughout the claims process

6. Limitation of Liability

To the fullest extent permitted by law, Taxi Claims Scotland shall not be liable for any indirect, consequential, or special loss arising from your use of our services or this website. Our total liability for any claim shall not exceed the total value of services provided to you in connection with that claim.

7. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Taxi Claims Scotland or its licensors and is protected by UK copyright law. You may not reproduce, distribute, or use any content without our prior written consent.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which forms part of these Terms. We are committed to handling your personal data in accordance with UK GDPR.

9. Complaints

If you are dissatisfied with our services, please contact us in the first instance:

• Email: info@taxisclaims.com
• Phone: 0333 577 7736
• Post: Taxi Claims Scotland, Office 101, 171 Maxwell Road, Glasgow, G41 1TG

We aim to acknowledge complaints within 2 business days and resolve them within 14 business days. If your complaint remains unresolved, you may refer the matter to the relevant regulatory or alternative dispute resolution body applicable to your situation.

10. Governing Law

These Terms are governed by the laws of Scotland and England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be published on this page with an updated date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

12. Contact

For any questions about these Terms, contact us at info@taxisclaims.com or call 0333 577 7736.